REFUND & RETURN POLICY

Effective Date: May 19, 2026

At Shoppingleaf.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. This Refund & Return Policy explains the conditions for returns, refunds, replacements, and cancellations.

By placing an order with Shoppingleaf.com, you agree to this policy.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Not show signs of wear, damage, misuse, or alteration
  • Include proof of purchase or order confirmation

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Opened pet grooming products
  • Used feeding accessories
  • Personalized or custom-made products
  • Clearance or final sale items
  • Gift cards (if applicable)

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Description of the issue
  • Clear photos of the item and packaging

Once reviewed, we may offer a replacement, store credit, or refund where appropriate.

Refunds

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

If approved, the refund will be issued to your original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival
  • The wrong item was sent
  • The product is defective

We recommend using a trackable shipping service for returns.

Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

To request cancellation, contact us immediately at:

info@shoppingleaf.com

Exchanges

We currently do not guarantee direct exchanges.

If you would like a different item, you may request a return (if eligible) and place a new order separately.

Refused or Undeliverable Orders

If an order is returned due to:

  • Incorrect shipping information
  • Refused delivery
  • Failed delivery attempts
  • Unclaimed package

Shipping fees may be deducted from any eligible refund, and additional charges may apply for reshipment.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can attempt to resolve the matter.

Fraudulent or abusive chargeback activity may be investigated.

Contact Us

For returns, refunds, or order issues, contact:

Shoppingleaf.com
Email: info@shoppingleaf.com